Greetings from iGuide.ai

Welcome to iGuide.ai, a modern travel platform that utilizes advanced artificial intelligence, meticulously designed to enhance your travel experience in Vietnam. We are proud to offer you comprehensive, reliable, up-to-date, and multilingual information, along with engaging stories and in-depth knowledge about the culture, history, and people of Vietnam.

Our Mission

iGuide.ai is created with the goal of becoming an indispensable companion for every traveler and local resident. We are committed to providing comprehensive information and solutions for all travel, exploration, or settlement needs in Vietnam, from personalized travel itineraries and real-time updates to seamless travel logistics and legal support.

Our Vision

We aim to become a leading travel platform, not only in Vietnam but globally as well. With iGuide.ai, we hope to provide amazing travel experiences that help you discover and fall in love with Vietnam like never before.

What Sets Us Apart

1. Advanced Artificial Intelligence:We use advanced AI technology to analyze and provide accurate, reliable, and up-to-date information for users. No more doubts about the accuracy of information.
2. Comprehensive Information - Multilingual:With the ability to support multiple languages, we ensure that you always have the necessary information, no matter where you come from.
3. Personalized Experience:iGuide.ai offers personalized experiences from suggestions, recommended information, stories to read, to designing customized travel itineraries that suit the preferences and needs of each user.
4. Comprehensive Support:From travel information, legal support, to aftercare services, we are always ready to support you anytime, anywhere.

Contact Us

We are always listening and ready to support you. Contact us for more details or receive support from the iGuide.ai team at:

• Website: www.iguide.ai
• iGuide Joint Stock Company
• Tax Registration Number 0110496856 in Hanoi, Vietnam.
  In case you need to meet in person or require any further adjustments/information, please let us know at the following address info@iguide.ai. We will contact and respond to you as soon as possible!

Frequently Asked Questions

Company Overview

Introduction to the Company

iGuide Joint Stock Company was established in 2023, with the international name of iGuide Joint Stock Company, tax registration number 0110496856 in Hanoi, Vietnam.

What is the company's mission?

iGuide is a comprehensive information platform that provides a variety of services for travel, living, and investment in Vietnam. By striving for technological innovation, standardization, respecting diversity, and connecting cultures, iGuide contributes to the development of the economy and building a beautiful Vietnam.

What is the company's vision?

By 2029, iGuide aims to be recognized as a technology platform offering the best user experience, helping customers enjoy their time traveling, living, and investing in Vietnam.

What are the company's core values?

1. Accessing information with transparency
2. Comprehensive support combined with continuous learning
3. Diversity ensuring harmony
4. Respecting privacy and differences
5. Sustainable development linked with the community
6. Products and Services

What products or services does the company provide?

In December 2023, the first product on the iGuide platform, iGuide Legal Assistant Services, was launched. iGuide Legal Assistant Services is a legal assistant service for individuals or organizations when traveling, living, and investing in Vietnam. iGuide Legal Assistant Services aims to provide comprehensive, continuous, and location-independent support by combining the power of artificial intelligence with the legal expertise in Vietnam of legal experts and legal support specialists.

In 2025, iGuide platform is expected to launch 3 services: iGuide Transport, iGuide Accommodation, and iGuide Entertainment.

What are the company's policies?

Policy ensuring customer satisfaction with iGuide's Legal Assistant Services:

1. Ensuring satisfaction:We promise to provide high-quality legal assistant services that meet your needs. If you are not completely satisfied with our services, we will work with you to resolve your concerns and make every effort to address any issues that leave you unsatisfied.
2. Refund policy:We will refund the full amount or a portion, depending on the specific circumstances and nature of the service. Refund requests must be sent within 24 hours after the service is completed.
3. Cancellation policy:If you need to cancel the service, please notify us immediately at support@iguide.aidepending on the specific circumstances and nature of the service, you may be refunded a portion or the total amount.
4. Quality of service assurance:We always strive to provide high-quality and efficient administrative and legal advisory services. We ensure progress is monitored and effectiveness is continuously evaluated by our legal advisory experts. We collaborate with specialized partners to provide comprehensive solutions to support deep legal procedures for customers.
5. We always welcome customer feedback to improve and enhance the quality of our services. Please send any feedback to support@iguide.ai

Data security and privacy:

We highly value privacy and data security. All information shared with our legal assistants is strictly confidential. Our system is built on platforms provided by reputable providers that have obtained globally recognized certifications and licenses for privacy compliance, such as ISO 27017 for cloud security and ISO 27701 for privacy information management, Visa Cardholder Information Security Program, MasterCard Data Protection in the Real World program, and the statement by the American Institute of Certified Public Accountants on standards for attestation engagements No. 18 SOC 1 compliance commitments.
Please refer to our Data Protection Commitment for more details.

Questions and complaints:

If you have any questions or complaints, please contact our customer support team at support@iguide.ai. We will investigate and respond promptly to your concerns.

Service modifications:

We may make changes or updates to our services, but we will always strive to provide equivalent or improved service quality.

Terms and conditions:

For more details on our service terms and conditions, please refer to our Terms of Service.

Does the company offer any discount programs or loyalty programs?

Discount and loyalty programs:

Discount and loyalty programs are automatically transferred to customers through the account system. Please register an account on the website www.iguide.ai to participate and receive information about these programs.

1. New customer discounts: As a new customer, you may be eligible for an introductory discount for our services. This discount will be applied to your initial service.
2. Referral program: If you refer friends, colleagues, or business partners to our services, you may be eligible for a discount when referring for the next service or future service.
3. Regular sign-up: For customers who regularly sign up for long-term service, we offer a long-term sign-up discount policy. Detailed promotional information is shown when you select the type of service and term that suits your needs.
4. Special promotional programs: Follow special promotions and seasonal discounts that we occasionally offer to both new and existing customers.

Commerce promotion community:

We provide connections and support from the efforts of iGuide's internal team, we strive to create an environment to help members, partners connect with each other. If you have specific requests or a large workload that requires multiple parties to participate, we can work with you to support finding information to individuals, companies participating in our community. To join the community, please contact us at: partner@iguide.ai.

Contact and Support

How can I contact the company's customer support department?

If you have any questions or complaints, please contact our customer support team at support@iguide.ai. We will investigate and promptly respond to your concerns.

What is the company's official website?

The company's official website is located at: www.iguide.ai

Can I visit the company's physical locations?

If you need to meet in person, please contact us in advance at the following address info@iguide.ai to arrange a meeting.

Investment and Recruitment

Can I invest in the company?

Please contact us at the following address invest@iguide.ai to receive information.

Does the company have any job positions or career opportunities?

Please contact us at the following address info@iguide.ai for more detailed information.

Social Responsibility

Does the company participate in any social or environmental initiatives?

iGuide especially values our responsibility towards the prosperity of our community and the environment. We are committed to creating positive impacts within our core business activities. We believe that iGuide needs to become a socially responsible and environmentally conscious organization.

We actively participate in social initiatives and actively support important activities that contribute to the local community. We recognize the importance of environmental sustainability and always prioritize social initiatives and environmentally friendly activities. These include prioritizing collaborations with local businesses and cultural organizations to promote local community support campaigns, cultural programs, and environmentally friendly business activities.

We also actively contribute to raising awareness and understanding of circular and sustainable economies. Our commitment to social and environmental responsibility is an essential part of our corporate culture and reflects our core values. We continuously seek to improve our impact and strive to make a positive difference in the world.

What is the company's view on diversity and inclusivity in the workplace?

At iGuide, we are strongly committed to promoting diversity and inclusivity in the workplace. We believe that a diverse and inclusive workforce not only fosters innovation but also creates a more enriching and dynamic work environment. Our views on these principles are as follows:

Diversity: We actively seek to nurture a diverse workforce, reflecting multiple backgrounds, experiences, perspectives, and ideas. We value diversity in race, ethnicity, gender, sexual orientation, age, ability, and many other factors. We understand that diversity is a source of strength and creativity.

Inclusivity: Inclusivity is also crucial for us. This involves not only representing diverse voices but also ensuring that every individual feels respected, valued, and empowered to contribute to their full potential. We promote an inclusive work culture, embrace differences, support open dialogue, and provide equal opportunities for development and advancement.

Our Actions: Our commitment to diversity and inclusivity is not just empty words; it is reflected in specific actions. We have implemented many initiatives to promote diversity and inclusivity, such as:

1. Providing diversity and inclusivity training and workshops for all members.
2. Ensuring fair and equal recruitment and promotion processes.
3. Supporting leave and childcare arrangements during pregnancy and parenting.
4. Actively engaging in initiatives and community partnerships to promote diversity and inclusivity in society.
5. Long-term Commitment:

We understand that promoting diversity and inclusivity is an ongoing journey, and we continuously improve our methods and policies. We will continue to listen, learn, and adapt to create a work environment where everyone can thrive. Diversity and inclusivity are not just buzzwords for us; they are fundamental values that guide our actions and decisions. We believe that by respecting diversity and promoting inclusivity, we not only create a fairer workplace but also contribute to improving our society as a whole.

Partners and Subsidiaries

Does the company have any subsidiaries or sister companies?

No, we do not establish dependent units or subsidiaries. We believe that lean, focused businesses, data-driven and flexible management will help us build a reliable, highly innovative company that can provide excellent product and service experiences for customers.

Can I become a supplier or partner of the company?

We are open to collaboration and continuously seek suitable partners to realize the mission of technology innovation, service standardization, and cultural bonding on the principles of transparency, diversity, and sustainable development.

Below is a brief description of potential supplier or partner profiles that we want to connect with:

Technology partners: We look forward to collaborating with technology companies to enhance and expand iGuide's platform, together to improve user experiences and develop innovative features.

Travel and transportation partners: Partners are local travel agents, tour companies, or hotel service providers, transportation providers to jointly provide comprehensive, seamless, circular, and sustainable travel services.

Real estate, investment, financial, and insurance partners: Real estate agents or real estate developers to provide information and related services related to real estate in Vietnam. Financial organizations, insurance to provide related services.

Cultural and community partners: Form alliances with cultural organizations, museums, and local community groups to promote cultural understanding and bonding. As well as cooperating with organizations that support community-building initiatives.

Sustainable and environmental partners: Collaborate with environmental organizations and sustainable businesses to promote environmentally friendly activities and sustainable tourism. Collaborate with green product suppliers and eco-friendly accommodation providers.

If you want to explore more information or become a partner with us, please contact partner@iguide.ai

How can I become a supplier or partner of the company?

We welcome your interest in partnering with us. To become a supplier or partner of the company, you can take the following steps:

1. Contact us: Please contact us at info@iguide.ai. You can present your proposal or request detailed information about cooperation.
2. Review the proposals: Once we receive your information, we will carefully review and evaluate your proposal. This may include checking technical requirements, quality, and alignment with our goals and values.
3. Exchanges and agreements: If your proposal is suitable and has potential, we will contact you soon and discuss in detail what we can collaborate on. After this period, both parties will exchange and agree on terms and conditions to proceed with signing contracts or cooperation agreements.
4. Signing contracts or agreements: We will sign a formal contract or agreement after the details have been agreed upon and approved.

We are always looking for new partnership opportunities and are ready to listen, consider proposals from potential partners. We appreciate your interest and look forward to working with you in the future.

Security and Data Privacy

How does the company handle privacy and data security?

We place great importance on customer and partner data security and privacy. Here's how we handle this:

1. Strict regulations: We apply strict rules on information security and data privacy. All our employees and partners adhere to data security regulations.
2. Data security: We use modern security measures to protect customer data. This includes data encryption, regular checks and verification, and strict access management.
3. Legal compliance: We comply with all laws and regulations related to data security and privacy. This ensures that we always comply withAbout us - Details about iGuide